The client is a leading healthcare provider in US. With customer-centricity at its core, client has been at the forefront of leveraging technology for better patient care. This has bestowed them with numerous accolades time and again.
- Founded: 1907
Operations: 13+ Facilities
With interoperability in the software ecosystem being the major bottleneck across business functions, substantial time and efforts were invested by client to extract, validate, verify & transfer data across multiple channels.
EMR, referral portals, patient connect, admission software and accounting portals were operated in silos due to a lack of interconnection between software
ecosystems. These processes were highly manual, repetitive and rule-based in nature but consumed valuable human hours that could have been better invested in productive value-adding activities.
Having identified the tectonic upshift AI was bringing to healthcare systems, the client desired to engage with a partner that could give a holistic perspective & detailed analysis on Org-wide AI automation and process re-engineering opportunities before jumpstarting the AI implementation. Succinctly put, the client wanted to chart out an AI automation roadmap and therefore looking for AI (Advisory + Implementation) partner for AI.
With deep AI automation experience and team of AI evangelists and Industry luminaries, NuAIg proposed a 2 phase approach to help the client augment their business goals through AI automation. Rational was to craft a perfectly stitched roadmap for the client that accommodates both client’s niche business nuances and industry best practices.
Phase 1: Ecosystem Deep dive, Business Assessment & AI Adoption Roadmap
Phase 2: AI Implementation
The prime focus area of the project was to assess and identify intelligent automation potential across nominated Lines of Businesses (LOBs) including Finance, HR, Clinical, Operations and facets of Revenue Cycle Management. Multiple discovery sessions were set up with the client business process owners to facilitate the assessment.