Overview
FellowshipLIFE partnered with NuAIg to address a growing operational challenge: critical processes were heavily dependent on manual effort, siloed data, and inconsistent workflows. These inefficiencies limited visibility, slowed decision-making, and increased administrative burden across teams.
NuAIg established a Center of Excellence (CoE) to standardize automation, unify data practices, and enable continuous improvement. By re-engineering high-impact workflows and introducing integrated automation and analytics, FellowshipLIFE transitioned toward a more efficient, insight-driven operating model where teams can focus more on resident care and less on administrative overhead.
Business Challenge
Heavy reliance on manual, time-intensive processes
Data silos across clinical, financial, and operational systems
Inconsistent workflows across communities
Limited real-time visibility into performance and operations
High administrative burden impacting staff productivity and resident experience
FellowshipLIFE operated in a fragmented environment where key workflows such as intake, compliance, payroll, and reporting required significant manual effort. This created inefficiencies, increased the risk of errors, and limited leadership’s ability to make timely, data-driven decisions.
Systems Interacted With
Clinical & Core Systems: MatrixCare, NetHealth
Finance & Payroll: ADP Payroll Systems
Operations & Property Management : Internal property management tools
Automation & Analytics: Microsoft Power Automate, Microsoft Power Apps , Microsoft Power BI
NuAIg Solution
Approach
NuAIg implemented a Center of Excellence (CoE) model to create a scalable foundation for automation and data transformation. This approach focused on standardizing processes, integrating systems, and building a continuous pipeline of automation and analytics initiatives aligned with business priorities.
Execution
Process Automation
- Unified resident intake workflows across systems
- Automated compliance processes such as OIG verification
- Streamlined property management and project tracking workflows
- Automated financial reporting and revenue calculations
Data & Analytics Enablement
- Developed centralized dashboards for real-time operational visibility
- Enabled tracking of revenue, compliance, and workflow performance
- Established structured data pipelines for consistent reporting
Operational Improvements
- Reduced manual workload across departments
- Improved accuracy and turnaround time of critical processes
- Enabled leadership with timely, decision-ready insights
Impact
- Reduced administrative burden and manual effort across teams
- Improved speed and accuracy of reporting and compliance tracking
- Increased visibility into operational and financial performance
- Established a scalable foundation for continuous improvement
Read the detailed case study here
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