The entire process of ‘Payroll Change Request’ was manual where the physical forms were filled and information was fed into HRMS. Considering the frequency of forms to be processed in each cycle, long running manual processes were overspilled to next payroll cycle.
Employees were required to fill out a physical form with all information regarding changes to work hours and shift times for different types of employment, such as full-time and part-time. Once this was done, approval from the payroll department was required before each pay period.
There was always a high possibility of error when calculating gross pay while including allowances, deductions, and adhering to compliance.