Improving Productivity, Resident/ Employee Experience and Driving Innovation through Digital Transformation

Overview

The Artificial Intelligence (AI) and Robotic Process Automation (RPA) Center of Excellence (COE) project supported the digital transformation initiatives of UMC by creating a centralized hub for the development and implementation of AI and RPA powered technology. The project began with a thorough analysis of all UMC lines of business (functions) to identify areas where automation could be implemented to improve efficiency and reduce costs. Based on this analysis, a priority list of RPA and AI projects was created, targeting UMC's major operational processes with the greatest potential for cost savings and impact. The COE provides the necessary resources, expertise, and support to ensure the successful implementation and maintenance of these projects, ultimately driving digital transformation and business value for UMC.
digital transformation case study - NuAIg

Business Challenge

  • UMC lacked in-house expertise in RPA and had limited experience with digital transformation technologies.
  • Automation opportunities were difficult to identify and prioritize without a clear governance or strategic framework.
  • Staff were overwhelmed by repetitive tasks, affecting morale and reducing time available for direct resident care.
  • These constraints ultimately limited scalability, innovation, and the organization’s ability to deliver consistent, high-quality services.
Before implementing the AI and RPA Center of Excellence, United Methodist Communities (UMC) faced significant operational hurdles that impacted productivity, innovation, and both employee and resident experience. Many processes remained manual—particularly in HR, clinical care, dining services, and back-office operations—resulting in inefficiencies and increased labor costs. Additionally, data was siloed across various systems, making it difficult for leadership to access a comprehensive, real-time view of performance.

NuAIg Solution

To address these challenges, United Methodist Communities (UMC), in partnership with NuAIg, established an AI and RPA Center of Excellence to drive digital transformation across the organization. A cross-functional team conducted a thorough analysis of UMC’s business functions to identify automation opportunities.
Solutions included developing low-code Microsoft PowerApps integrated with Teams and Outlook to streamline HR processes—reducing processing time by 75% and recapturing over $250,000 in labor productivity. An RPA bot was programmed and deployed in under 14 days to automate the transfer of 80,000+ resident documents during EMR migration, ensuring data integrity and saving significant time and effort. Additionally, UMC implemented a centralized data warehouse with custom dashboards for real-time visibility into key performance indicators across finance, operations, clinical services, and philanthropy.
Advanced analytics, including predictive modeling and machine learning, provided deeper insights for data-driven decision-making. The initiative also emphasized stakeholder engagement, clear communication, data governance, technical upskilling, change management, and thorough testing to ensure successful implementation and adoption. 

EMR Transition from Matrix Care to PCC Residents’ Document transfer

Impact

75%

reduction in processing time

$250,000

Cost savings

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