Lack of interoperability in software ecosystem
Employee burnout due to mundane manual processes
High chances of errors
Processes were delayed due to manual hierarchal approvals
With interoperability in the software ecosystem being the major bottleneck across LOBs, highly skilled employees were engaged in time-consuming manual processes.
They were spending substantial time and efforts to extract, validate, verify & transfer data across unintegrated EMR, Referral Portals, Patient Connect, Admission Software, and accounting portals.
Redundant reconciliations and verifications added to burnout of employees and delays in processes.